Free standard UK delivery on all orders

Delivery & Returns

Shipping

How much is shipping?
When will my order arrive?
Do you ship internationally?
I haven't received my order yet
Why was I charged customs fees at delivery?
Why was only part of my order shipped?

Returns

What if I am unhappy with my product?
How do I return my order?
Can I get a refund?


SHIPPING

How much is shipping?
We have various shipping options depending on your location and order quantity, which are detailed during the checkout process. Our current postage options are as follows:

UK Royal Mail Tracked (2 - 5 days) -  FREE
UK UPS Express Delivery (1 - 2 days) - £12.00
Europe Royal Mail (1 - 2 weeks) - £4.00
Europe Fedex - £22.00
World Recorded (5-14 days) - £8.00
World Fedex - £30.00 

When will my order arrive?
We will print your bags within 3 working days of receiving the order and standard postage in the UK takes 1-3 days. We also offer a courier for £12.00, to offer express, tracked delivery in the UK. European orders typically take 1-2 weeks to arrive. Orders from the rest of the world take around 1-3 weeks. Please get in touch if you have any issues or special requirements, and we will do our best to help.

Do you ship internationally?
Yes -  our shipping rates are displayed above. We have both standard and express services for worldwide delivery. Please be careful to select the correct shipping method for your region, or else your order will be delayed while we collect sufficient postage costs.

What can I do if I haven't received my order yet?
Please allow 7 working days from your order to delivery. If you have not received your order contact us

Why was I charged customs fees at delivery?
Any international order may incur a customs fee which isn't  charged by Doodlebag but your government.

Why has only part of my order shipped?
If your order contains items that are not in stock we will ship the items that are in stock first. When an item becomes available we will post at that date.

RETURNS

What if I am unhappy with my product?
If you are unsatisfied with your order, please e-mail us or use our contact form to report your issues. Please include your order number and details of the problem, and we will do our best to help.

How do I return my order?
Due to the custom-made nature of our products we do not always accept returns. Please get in touch via e-mail so that we can advise you about any issues you may have individually, including defective products or refunds.

Can I get a refund?
If there is a problem with your order we will always do our best to rectify it by sending a replacement product. If you wish to claim a refund please e-mail us with your order details so we can issue a full or partial reimbursement, if necessary.